Library Assistant — Customer Service & Digital Support

WMJobs; Tamworth; On-site; GBP 12,000 - 15,000; Part time

Job summary

Staffordshire County Council’s Tamworth Library is seeking a part-time Library Assistant (18.5 hours) to deliver a welcoming, customer-focused service in a busy public library environment. You will assist with inquiries, memberships, information retrieval, digital support, and events, while handling transactions and supporting across sites.

Applicants should be comfortable using computers, enjoy working with the public, and be able to travel to other libraries as required, including Burntwood

Qualifications

• Experience in delivering high-quality customer service.
• Ability to work as part of a team in a busy public setting.
• Proficient with computers and digital services to support users.

Responsibilities

• Assist customers with information and services.
• Provide digital support for computer users and online services.
• Support events and activities for all ages and promote library services.
• Handle sales and cash accurately and securely.
• Open and close library, including security procedures.
• Assist with processing bus passes and blue badges as needed.

Skills

Customer service

Teamwork

Digital literacy

Communication

Cash handling

Tools

Library systems

Microsoft Windows/Office

Job description

Staffordshire County Council’s Tamworth Library is seeking a part-time Library Assistant (18.5 hours) to deliver a welcoming, customer-focused service in a busy public library environment. You will assist with inquiries, memberships, information retrieval, digital support, and events, while handling transactions and supporting across sites.

Applicants should be comfortable using computers, enjoy working with the public, and be able to travel to other libraries as required, including Burntwood