Library Senior Customer Service Assistant

WMJobs; Royal Leamington Spa; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension scheme with employer contrib.

Agile working

Generous annual leave

Bank holidays

Vivup benefits

Job summary

Warwickshire County Council is seeking a Senior Customer Service Assistant to join the team at Leamington & Whitnash libraries. You will supervise volunteers and staff, help run library services, and promote events to the community.

The post is full-time, based across Leamington, Whitnash and Lillington libraries, with a pattern that includes weekend working. DBS checks apply and the role emphasises excellent customer service in a public-sector setting.

Qualifications

• Experience supervising volunteers and Customer Service Assistants.
• Fluency in spoken English is required for public-facing duties.
• DBS check will be undertaken as part of pre-engagement checks.

Responsibilities

• Supervise volunteers and Customer Service Assistants at Leamington & Whitnash libraries.
• Promote and showcase library activities and events to the community.
• Support customers across Leamington, Whitnash and Lillington libraries.

Skills

Customer service

Staff supervision

Job description

Warwickshire County Council,

Are you looking for a new challenge or just looking to get back into employment, then we may have just the right career move for you.

Here at Warwickshire Libraries, we are looking for a full-time Senior Customer Service Assistant to join our friendly team at Leamington & Whitnash.

The role of a Senior Customer Service Assistant at these libraries is a very rewarding job supervising volunteers and Customer Service Assistants. We provide many services to our customers, and no two days are the same and it is a privilege to promote and showcase our various activities and events to our community.

Leamington is an amazing area to work in and the role covering Leamington and Whitnash library also includes working in and with the staff at our library in Lillington. You would be joining an incredible supportive team of individuals. It’s a job that makes you want to come to work in the morning.

The working pattern will be as follows; Week 1: Monday 8:30am-5pm Tuesday 8:30am-6pm Wednesday 8:30am-6pm Thursday 8:30am-5pm Friday WHI 10:30am-4pm (30 min lunch) Week 2: Monday 8:30am-5pm Tuesday 8:30am-6pm Wednesday Day off Thursday 8:30am-5pm Friday 9am-5pm Saturday 9am-4:30am Sunday working 1 in every 6 on a Week 2

For further information please see the Job Description and Person Specification.

Library Senior Customer Service Assistant

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For further information please contact Dee Berridge Library Team Leader [e-mail]

Closing date: 21st September 2026

Interview date: W/C 28th September 2026

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.