Library Senior Customer Service Assistant

We Manage Jobs(WMJobs); Royal Leamington Spa; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous pension scheme

Agile working

Vivup benefits and discounts

Job summary

Warwickshire County Council’s libraries in Leamington & Whitnash are hiring a Senior Customer Service Assistant. The role involves supervising volunteers and Customer Service Assistants, delivering excellent customer service, and promoting library activities to the community.

You will work across sites including Lillington as needed. The position offers a supportive team environment, with a formal pension scheme and agile working options.

Qualifications

• Fluency in English is required to speak and provide advice to the public.

Responsibilities

• Supervise volunteers and Customer Service Assistants.
• Promote and showcase Warwickshire Libraries' activities and events to the community.
• Provide high-quality customer service across library operations.

Skills

Fluency in English

Job description

Are you looking for a new challenge or just looking to get back into employment, then we may have just the right career move for you.

Here at Warwickshire Libraries, we are looking for a full-time Senior Customer Service Assistant to join our friendly team at Leamington & Whitnash.

The role of a Senior Customer Service Assistant at these libraries is a very rewarding job supervising volunteers and Customer Service Assistants. We provide many services to our customers, and no two days are the same and it is a privilege to promote and showcase our various activities and events to our community.

Leamington is an amazing area to work in and the role covering Leamington and Whitnash library also includes working in and with the staff at our library in Lillington. You would be joining an incredible supportive team of individuals. It’s a job that makes you want to come to work in the morning.

The working pattern will be as follows;

Week 1: Monday 8:30am-5pm Tuesday 8:30am-6pm Wednesday 8:30am-6pm Thursday 8:30am-5pm Friday WHI 10:30am-4pm (30 min lunch) Week 2: Monday 8:30am-5pm Tuesday 8:30am-6pm Wednesday Day off Thursday 8:30am-5pm Friday 9am-5pm Saturday 9am-4:30am Sunday working 1 in every 6 on a Week 2

For further information please see the Job Description and Person Specification.

Library Senior Customer Service Assistant

Working for Warwickshire –This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training,skillsand infrastructure.Our people vision for Warwickshire County Council isa great placeto work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19percent per month, to help support your financial security during retirement.The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and anadditionalday at Christmas, and access toVivupbenefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, youngpeopleand adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS).In accordance withthe DBScode of practiceand our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice inaccuratespoken English to the public.

For further information please contact Dee Berridge Library Team Leader [e-mail]

Closing date: 21st September 2026
Interview date:W/C 28th September 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.See more