Library & Information Assistant - Customer-Focused Tech Help

Somerset Council; Taunton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

LGPS pension scheme

Flexible & hybrid working

Health & wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council’s Chard Library is seeking a Library and Information Assistant to provide friendly customer service and help residents access library services and digital resources on Saturdays. The role is part time with a fixed annual leave arrangement and a Grade 15 hourly rate.

You will work as part of a supportive team, promoting reading, learning and community involvement across Somerset while delivering inclusive service and excellent user experiences.

Qualifications

• Strong customer service and communication skills.
• Confidence using digital technology and supporting others to access online services and IT systems.
• A broad interest in books, information, learning and community services.
• The ability to work independently, use your initiative and adapt to changing priorities.
• A commitment to inclusive service delivery and creating positive experiences for customers, volunteers and community groups.

Responsibilities

• Deliver excellent customer service, helping residents access library services, information and resources confidently.
• Support people to use digital tools, online services and library technology, building confidence and independence.
• Promote books, digital resources, activities and events that encourage learning, wellbeing and a love of reading.
• Help plan and deliver engaging community activities and library events for a wide range of audiences.
• Work collaboratively with colleagues, volunteers and local partners to create welcoming, inclusive library spaces.

Skills

Customer service

Digital literacy

Books & learning

Independent work

Inclusive service

Job description

Somerset Council’s Chard Library is seeking a Library and Information Assistant to provide friendly customer service and help residents access library services and digital resources on Saturdays. The role is part time with a fixed annual leave arrangement and a Grade 15 hourly rate.

You will work as part of a supportive team, promoting reading, learning and community involvement across Somerset while delivering inclusive service and excellent user experiences.