Weekend Library Assistant: Customer Service & IT Support

Herts Legal Service - Hertfordshire County Council; Stevenage; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire Libraries in Stevenage is seeking a Customer Service Assistant to deliver excellent customer service, IT support and information services to library users. This permanent, full-time role involves assisting with borrowing, returning books and keeping shelves tidy, with weekend work as per rota.

You will be friendly, confident, computer-literate and able to work with colleagues to help deliver services across a diverse community.

Qualifications

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives

Job description

Hertfordshire Libraries in Stevenage is seeking a Customer Service Assistant to deliver excellent customer service, IT support and information services to library users. This permanent, full-time role involves assisting with borrowing, returning books and keeping shelves tidy, with weekend work as per rota.

You will be friendly, confident, computer-literate and able to work with colleagues to help deliver services across a diverse community.