Weekend Library Customer Service Assistant

Hertfordshire County Council; Stevenage; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire County Council's Stevenage Library is seeking a Customer Service Assistant to deliver friendly, efficient help at the desk and support library users with information and IT queries.

You will handle book issues, returns and shelf tidying, and work across a varied programme of activities. The role is permanent with weekend shifts, starting at £26,016 per year, pro rata for part time, with potential progression to £27,274.

Qualifications

• Experience in a customer-focused environment.
• Understanding and application of good customer service principles.
• Demonstrable organisational skills with the ability to prioritise tasks.
• Desire to work collaboratively with colleagues to achieve service aims.

Responsibilities

• Deliver excellent customer service at the library desk.
• Assist with IT support and information services.
• Log searches and locate information for users.
• Assist with issuing and returning books and tidying shelves.
• Work weekends as per rota.

Skills

Customer service experience

Good customer service principles

Organisational skills

Teamwork / collaboration

Job description

Hertfordshire County Council's Stevenage Library is seeking a Customer Service Assistant to deliver friendly, efficient help at the desk and support library users with information and IT queries.

You will handle book issues, returns and shelf tidying, and work across a varied programme of activities. The role is permanent with weekend shifts, starting at £26,016 per year, pro rata for part time, with potential progression to £27,274.