Library Assistant

WMJobs; Tamworth; On-site; GBP 12,000 - 15,000; Part time

Job summary

Staffordshire County Council’s Tamworth Library is seeking a part-time Library Assistant (18.5 hours) to deliver a welcoming, customer-focused service in a busy public library environment. You will assist with inquiries, memberships, information retrieval, digital support, and events, while handling transactions and supporting across sites.

Applicants should be comfortable using computers, enjoy working with the public, and be able to travel to other libraries as required, including Burntwood

Qualifications

• Experience in delivering high-quality customer service.
• Ability to work as part of a team in a busy public setting.
• Proficient with computers and digital services to support users.

Responsibilities

• Assist customers with information and services.
• Provide digital support for computer users and online services.
• Support events and activities for all ages and promote library services.
• Handle sales and cash accurately and securely.
• Open and close library, including security procedures.
• Assist with processing bus passes and blue badges as needed.

Skills

Customer service

Teamwork

Digital literacy

Communication

Cash handling

Tools

Library systems

Microsoft Windows/Office

Job description

Staffordshire County Council,

A great opportunity has arisen for someone to join our team at Tamworth Library, delivering a first class customer focused service in a busy and demanding public library environment.

The role provides an essential service delivering a range of library services to the public including face-to-face customer enquiries, joining new members, helping people to find information, helping people to use the computers, delivering events/activities and delivering other county council services such as processing bus passes and blue badges.

The post will be required to work weekends and evenings and will be required to travel to other libraries to provide cover, including Burntwood and Lichfield Libraries as part of the District Team, plus on occasion libraries in other districts.

You will be working a two week rota:

Library Assistant 18.5 Hours

Week 1 Week 2

Mon 12.00pm - 5.00pm Mon 12.00pm - 5.00pm

Tues 8.15am - 1.00pm Tues 2.00pm - 7.00pm

Wed 9.00am - 1.00pm Wed 9.00am - 5.00pm (1hr lunch)

Sat 8.45am-4.00pm (1hr lunch)

Main Responsibilities

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Sales and cash handling
• Opening and locking up Library
• The role involves a degree of manual handling

The Ideal Candidate

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating experience of serving customers of all ages from across the whole community, face to face.
• An interest in working with children, delivering activities such as rhyme, craft sessions and story times.
• Ability to travel effectively to cover at other libraries sometimes at short notice.
• Experience of using computer-based information systems and data entry with an attention to detail.

The below are also desirable and may be assessed at different stages of the recruitment process

• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• High level of self-motivation and ability to work on own initiative

Interviews: will be held Wednesday 7 October at Tamworth Library.

Please note: we may close this advert early should we receive a large volume of applications, so please don't delay submitting your application.

For more information about the role please contact: [e-mail]

Our Recruitment Process

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.

About Staffordshire County Council

We are no ordinary county council

Our Values

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our Benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our Recruitment Process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.