LG Training Provided

Global Sports Jobs Limited; Greater London; Hybrid; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Lifeguard training

Premium facilities

Development opportunities

Pension plan

Free Virgin Active membership

Job summary

Virgin Active in London is hiring a part-time Lifeguard to supervise pool and spa areas, ensure safety, cleanliness and a welcoming member experience.

You will perform safety checks, respond to emergencies, and support the Operations team, with 20 hours per week and a range of employee benefits including free membership.

Qualifications

• Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
• Calm, confident and able to remain composed under pressure.
• Strong communication skills with the ability to engage positively with members and colleagues.
• High attention to detail and commitment to maintaining safety and operational standards.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
• Competency in swimming up to 50 metres.

Responsibilities

• Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
• Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
• Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
• Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
• Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
• Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
• Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
• Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Skills

Swim 50m

Customer service

Calm under pressure

Job description

About the Role

The Lifeguard plays a vital role in creating a safe, welcoming and enjoyable environment for members, ensuring the highest standards of poolside safety, cleanliness and member experience. The role sits within the Operations Team and is part-time at 20 hours per week. The post holder acts as a trusted ambassador for the club, responding confidently to situations, maintaining operational excellence and delivering exceptional service every day.

Key Responsibilities

• Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
• Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
• Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
• Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
• Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
• Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
• Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
• Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Required Experience & Qualifications

• Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
• Calm, confident and able to remain composed under pressure.
• Strong communication skills with the ability to engage positively with members and colleagues.
• High attention to detail and commitment to maintaining safety and operational standards.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
• Competency in swimming up to 50 metres.

Salary

£13.25—£13.25 GBP

Benefits & Perks

• Training provided to achieve the Level 2 Award in Pool Lifeguarding over a five-day course, with no prior lifeguard qualification required.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days annual leave (excluding bank holidays), plus a Celebration Day, and the company wants you to take them.
• Access to The People's Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, from guest passes to 50% off PT sessions.
• Access to Virgin Family, enabling communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.