Level 2 MSP Desktop Support Engineer – 365 & Infra

Station; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A growing Managed Service Provider in Birmingham is seeking a Level 2 Desktop Support Engineer to join their technical team. This hands-on role focuses on supporting Microsoft 365 environments and requires experience in managing endpoint devices, troubleshooting Windows and infrastructure issues, and a solid understanding of networking. The position offers opportunities for growth into more advanced roles within a dynamic, fast-paced environment.

Qualifications

• Experience in a Level 2 support role, ideally within an MSP environment.
• Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online).
• Solid troubleshooting skills across Windows environments and infrastructure.

Responsibilities

• Supporting and administering Microsoft 365 environments, including Intune and security policies.
• Managing endpoint devices and assisting with device compliance and security.
• Supporting backup and recovery processes using tools like Veeam.

Skills

Microsoft 365 administration

Troubleshooting across Windows environments

Networking fundamentals

Virtualisation (Hyper-V or VMware)

Backup and recovery (Veeam)

Ticketing systems management

Communication skills

Job description

A growing Managed Service Provider in Birmingham is seeking a Level 2 Desktop Support Engineer to join their technical team. This hands-on role focuses on supporting Microsoft 365 environments and requires experience in managing endpoint devices, troubleshooting Windows and infrastructure issues, and a solid understanding of networking. The position offers opportunities for growth into more advanced roles within a dynamic, fast-paced environment.