Desktop & Cloud Support Engineer - Microsoft 365 & Azure

Eze Castle Integration, Inc.; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver end-user desktop support for Windows, Exchange and Office 365 across London clients. You will handle Level 1-2 tickets, perform server administration tasks, and liaise with vendors for third-party services.

This role may focus on a flagship client or multiple clients in London. The ideal candidate has a degree in IT or 3+ years of equivalent experience, strong O365 and AD skills, and familiarity with RMM/MDM tools.

Qualifications

• Bachelor’s degree in information technology related field, or 3+ years of equivalent technical experience
• O365 expertise including Exchange and Teams
• Windows Server and Windows 10/11 administration
• Active Directory user & group management and password resets
• VPN setup and troubleshooting
• Understanding of cybersecurity concepts including MFA
• Experience with cloud platforms such as Microsoft 365 suite

Responsibilities

• Provide Level 1-2 end-user desktop support for Windows, Exchange, and Office 365 environments
• Manage Active Directory users, groups, and password resets; implement Group Policy where needed
• Troubleshoot client/server connectivity, remote access, and printer issues
• Perform routine system maintenance including patches and software upgrades
• Coordinate with vendors for warranty service and escalate to Level 3 when required
• Document incidents and resolutions in the ticketing system

Job description

ECI is seeking a Field Services Engineer to deliver end-user desktop support for Windows, Exchange and Office 365 across London clients. You will handle Level 1-2 tickets, perform server administration tasks, and liaise with vendors for third-party services.

This role may focus on a flagship client or multiple clients in London. The ideal candidate has a degree in IT or 3+ years of equivalent experience, strong O365 and AD skills, and familiarity with RMM/MDM tools.