Lettings & Housing Services Coordinator

BCP Council; Kinson; Presencial; GBP 27.000 - 32.000; Jornada completa

Descripción de la vacante

BCP Council in Kinson is recruiting for a Housing Management Officer to manage lettings, tenancy changes and housing administration. The role requires a strong background in social housing and experience handling lettings, mutual exchanges and related services.

You will advise residents, handle enquiries and support service improvements while maintaining high standards of customer service, accuracy and timely delivery.

Formación

• Experience in social housing is essential.
• Good understanding of housing policies, procedures and legislation.
• Experience managing housing administration processes (lettings, mutual exchanges, tenancy changes, successions).
• Strong organisational and time-management skills with ability to meet deadlines.

Responsabilidades

• Manage a caseload to let empty homes, advertise properties, process nominations and prepare tenancy documents.
• Oversee end-to-end mutual exchanges in line with statutory requirements and policies.
• Administer tenancy changes, including successions and joint tenancies.
• Provide advice and information to residents on housing-related matters.
• Respond to customer enquiries and work with partners to resolve issues.
• Support service improvements to enhance the customer experience.
• Must have at least 12 months' experience in social housing.
• Proven ability to work in a busy environment with accuracy and attention to detail.
• Subject to a DBS check.

Conocimientos

Housing management

Lettings

Mutual exchanges

Tenancy changes

Customer service

IT skills

Housing policies

Herramientas

Housing management systems

Microsoft Office

Descripción del empleo

BCP Council in Kinson is recruiting for a Housing Management Officer to manage lettings, tenancy changes and housing administration. The role requires a strong background in social housing and experience handling lettings, mutual exchanges and related services.

You will advise residents, handle enquiries and support service improvements while maintaining high standards of customer service, accuracy and timely delivery.