Lettings & Housing Coordination Specialist

Bournemouth, Christchurch and Poole Council; United Kingdom; Sur place; GBP 27 000 - 32 000; Plein temps

Résumé du poste

BCP Council is seeking a Housing Administrator with solid social housing experience to manage lettings, mutual exchanges, tenancy changes and related services.

You will provide housing information to residents, respond to enquiries, and support improvements to deliver excellent customer service within a busy team. The role offers a banded pay structure with progression opportunities within a forward-thinking authority.

Qualifications

• 12 months' experience in social housing.
• 2 A Levels or CIH Level 3 or equivalent.
• Experience undertaking administrative duties in a busy environment.
• Strong written and verbal communication skills.
• Subject to a DBS check.

Responsabilités

• Manage a caseload to ensure timely letting of empty homes, including advertising properties and nominations.
• Manage end-to-end mutual exchange process per statutory requirements and policies.
• Administer tenancy changes, including successions and joint tenancies.
• Provide advice and information to residents on housing-related matters.
• Respond to customer enquiries and work with partners to resolve issues.
• Support service improvements and enhance the customer experience.

Connaissances

Customer service

Organization

Prioritization

IT skills

Communication

Formation

2 A Levels

CIH Level 3

Outils

Housing management systems

Microsoft Office

Description du poste

BCP Council is seeking a Housing Administrator with solid social housing experience to manage lettings, mutual exchanges, tenancy changes and related services.

You will provide housing information to residents, respond to enquiries, and support improvements to deliver excellent customer service within a busy team. The role offers a banded pay structure with progression opportunities within a forward-thinking authority.