Lettings Support Officer

BCP Council; Kinson; On-site; GBP 27,000 - 32,000; Full time

Job summary

BCP Council in Kinson is recruiting for a Housing Management Officer to manage lettings, tenancy changes and housing administration. The role requires a strong background in social housing and experience handling lettings, mutual exchanges and related services.

You will advise residents, handle enquiries and support service improvements while maintaining high standards of customer service, accuracy and timely delivery.

Qualifications

• Experience in social housing is essential.
• Good understanding of housing policies, procedures and legislation.
• Experience managing housing administration processes (lettings, mutual exchanges, tenancy changes, successions).
• Strong organisational and time-management skills with ability to meet deadlines.

Responsibilities

• Manage a caseload to let empty homes, advertise properties, process nominations and prepare tenancy documents.
• Oversee end-to-end mutual exchanges in line with statutory requirements and policies.
• Administer tenancy changes, including successions and joint tenancies.
• Provide advice and information to residents on housing-related matters.
• Respond to customer enquiries and work with partners to resolve issues.
• Support service improvements to enhance the customer experience.
• Must have at least 12 months' experience in social housing.
• Proven ability to work in a busy environment with accuracy and attention to detail.
• Subject to a DBS check.

Skills

Housing management

Lettings

Mutual exchanges

Tenancy changes

Customer service

IT skills

Housing policies

Tools

Housing management systems

Microsoft Office

Job description

The following content displays a map of the jobs location - Kinson

Dynamics Position No. and Role Profile Code 106265 MUL058

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37

Location:

Kinson

Closing Date:

01/11/2026

Job Category:

Housing / Property / Maintenance

Region / Division:

Business Unit:

Housing and Protection

Job Introduction

Starting salary for this role is £29,542 (Pro-rata for PT)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation . Be part of a forward thinking workplace where you’re supported to grow and you can truly#BeTheDifference at BCP.

Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point .

We are looking for someone with a strong housing background who can hit the ground running and confidently manage a range of housing management processes.

You'll bring:

• Proven experience working within social housing, with a good understanding of housing policies, procedures and legislation.
• Experience managing housing administration processes such as lettings, mutual exchanges, tenancy changes, successions or related services.
• Strong organisational skills and the ability to manage competing priorities while meeting deadlines and performance targets.
• Excellent customer service skills with experience supporting customers through a variety of communication channels.
• Confidence building positive working relationships with colleagues, residents and external stakeholders.
• Strong IT skills, including experience using housing management systems and Microsoft Office applications.
• A proactive approach to problem-solving and service improvement.

What You'll Be Doing

Key areas of responsibility include:

• Managing a caseload to ensure timely and accurate letting of empty homes, including advertising properties, processing nominations and preparing tenancy documentation.
• Managing the end-to-end mutual exchange process in line with statutory requirements and BCP Homes policies.
• Administering tenancy changes, including successions, joint tenancies and household amendments.
• Providing advice and information to residents on a range of housing-related matters.
• Responding to customer enquiries and working with partners to resolve issues effectively.
• Supporting service improvements and helping to enhance the customer experience.
• Minimum of 12 months' experience working within social housing.
• Experience undertaking administrative duties in a busy environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work accurately to deadlines.
• Subject to a DBS check.

Why Join Us?

This is an excellent opportunity to play a key role in delivering vital housing services that make a real difference to residents across the local authority .You'll join a supportive team where your housing knowledge, initiative and commitment to excellent customer service will be highly valued .

Please note: This role is best suited to candidates with existing social housing experience and a strong understanding of housing management processes , lettings and tenancy administration

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK .

At BCP Council, inclusion is more than a promise -it'show we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive .

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need .

It’s why we’re proud to be a Disability Confident Employer - and why you can trust that we’ll always do our best to make your experience positive and accessible .

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly - we’re here to help . For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come .

A Place to Thrive - Join BCP Council

At BCP Council, we’re not just building a workforce-we’re transforming how we recognise and reward our people.

Be the difference - Join an organisation that values you

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment . Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.