Lettings & Housing Services Coordinator

Bournemouth Borough Council; United Kingdom; Remote; GBP 27,000 - 32,000; Full time

Job summary

BCP Council is seeking a Lettings Support Officer with a solid housing background to manage lettings, mutual exchanges, and tenancy changes. You will deliver high-quality information to residents, handle enquiries across channels, and support service improvements while meeting deadlines.

The role requires 12 months in social housing, 2 A Levels or CIH Level 3, and strong IT and communication skills. DBS check is required; visa sponsorship is not available.

Qualifications

• Proven experience in social housing or housing administration.
• Strong understanding of housing policies and legislation.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Manage caseload to let empty homes promptly, including advertising and nominations.
• Oversee mutual exchange process in line with statutory requirements and internal policies.
• Administer tenancy changes such as successions and joint tenancies.
• Provide clear housing-related information and advice to residents.
• Respond to enquiries and work with partners to resolve issues and improve service.

Skills

Housing policy knowledge

Customer service

IT skills

Communication

Deadline oriented

Education

A Levels or equivalent

CIH Level 3 or above

Tools

Housing management system

Microsoft Office

Job description

BCP Council is seeking a Lettings Support Officer with a solid housing background to manage lettings, mutual exchanges, and tenancy changes. You will deliver high-quality information to residents, handle enquiries across channels, and support service improvements while meeting deadlines.

The role requires 12 months in social housing, 2 A Levels or CIH Level 3, and strong IT and communication skills. DBS check is required; visa sponsorship is not available.