Lettings & Housing Support Specialist

BCP Council; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

A Place to Thrive

Be the difference

Enhanced benefits/pay package

Job summary

BCP Council is seeking a housing administration professional to join our social housing team. You’ll manage lettings, tenancy changes, and support residents with housing-related queries, ensuring compliance with policies and statutory requirements.

With at least 12 months in social housing and strong IT skills, you’ll contribute to efficient service delivery and improvements while working within a collaborative, customer-focused environment.

Qualifications

• Minimum of 12 months' experience in social housing.
• 2 A Levels, CIH Level 3 qualification (or above), or equivalent experience.
• Experience undertaking administrative duties in a busy environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to meet deadlines.
• Subject to a DBS check.

Responsibilities

• Manage a caseload to let empty homes, advertise properties and prepare tenancy documents.
• Oversee end-to-end mutual exchange process per policy.
• Administer tenancy changes including successions and joint tenancies.
• Provide information and advice to residents on housing matters.
• Respond to customer enquiries and work with partners to resolve issues.
• Support service improvements and enhance customer experience.

Skills

Housing policies

Organisational skills

Customer service

Stakeholder management

IT skills

Problem solving

Housing management systems

Education

2 A Levels

CIH Level 3 or above

Tools

Microsoft Office

Job description

BCP Council is seeking a housing administration professional to join our social housing team. You’ll manage lettings, tenancy changes, and support residents with housing-related queries, ensuring compliance with policies and statutory requirements.

With at least 12 months in social housing and strong IT skills, you’ll contribute to efficient service delivery and improvements while working within a collaborative, customer-focused environment.