Assistant Property Manager

Hales Group Ltd; Letchworth; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Parking

NEST Pension Scheme

Career development

Team environment

Job summary

Hales Group Ltd in Letchworth Garden City is seeking an Assistant Property Manager to join their lettings team. This full-time, office-based role runs 9am–5pm and offers a salary of 28–35K DOE.

You will support the Property Manager with tenant and landlord communications, maintenance coordination, tenancy documentation, renewals, and rent reviews, while ensuring compliance and delivering excellent service. Candidates with previous administration, customer service, or property experience are

Qualifications

• Previous administration, customer service, property or estate agency experience
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Good IT skills and confidence using internal systems
• Proactive and professional approach
• Ability to manage multiple tasks and prioritise effectively

Responsibilities

• Acting as a first point of contact for tenants, landlords and contractors
• Coordinating maintenance and repair works
• Assisting with property inspections, check-ins and check-outs
• Preparing tenancy documentation and keeping records up to date
• Managing renewals and rent reviews
• Following up on outstanding maintenance and tenancy matters
• Ensuring properties remain compliant with current legislation
• Delivering excellent customer service both over the phone and face-to-face

Job description

Assistant Property Manager
Letchworth Garden City
28-35K DOE
Full-time Office-based 9am -5pm

Are you organised, customer-focused, and looking to build a long-term career within the property sector?
A well-established independent estate agency based in Letchworth is looking for an Assistant Property Manager to join their friendly and professional lettings team. With an excellent reputation across Hertfordshire and Bedfordshire, this is a fantastic opportunity to join a business that prides itself on delivering outstanding service and building lasting relationships with landlords and tenants alike.

The Role
Working closely with the Property Manager and wider lettings team, you'll play a key role in the day-to-day management of a residential property portfolio.
Your responsibilities will include:

• Acting as a first point of contact for tenants, landlords and contractors
• Coordinating maintenance and repair works
• Assisting with property inspections, check-ins and check-outs
• Preparing tenancy documentation and keeping records up to date
• Managing renewals and rent reviews
• Following up on outstanding maintenance and tenancy matters
• Ensuring properties remain compliant with current legislation
• Delivering excellent customer service both over the phone and face-to-face

About You
We're keen to speak with candidates who have:

• Previous administration, customer service, property or estate agency experience
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Good IT skills and confidence using internal systems
• A proactive and professional approach
• The ability to manage multiple tasks and prioritise effectively

Experience within lettings or property management would be advantageous, but candidates with strong transferable skills and a willingness to learn will also be considered.

What's On Offer?

• 28 days holiday entitlement (inclusive)
• Parking provided
• NEST Pension Scheme
• Opportunity to develop a long-term career within an established local business
• Supportive and experienced team environment