Lettings Administrator

Walker & Sloan; Exeter; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Training and development

Job summary

Walker & Sloan is a trusted independent estate agency based in Exeter, offering a focused lettings service within a busy market. This role supports the lettings team with essential admin, tenancy documentation and CRM updates.

We welcome organised, proactive individuals who enjoy a fast-paced environment and delivering excellent customer service. Prior lettings or property admin experience is advantageous but not essential.

Qualifications

• Previous administration or customer service experience.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Confidence dealing with customers by telephone and email.
• Ability to manage multiple tasks and deadlines.
• Proactive and professional approach.
• Previous property or lettings experience would be advantageous but isn’t essential.

Responsibilities

• Provide day-to-day administrative support to the lettings team.
• Prepare tenancy documentation and associated paperwork.
• Progress new tenancies and ensure documentation is completed accurately and on time.
• Maintain accurate landlord, tenant and property records.
• Update the CRM and internal property systems.
• Liaise with landlords, tenants and applicants by telephone and email.
• Assist with referencing and compliance documentation.
• Support tenancy renewals and relets.
• Assist with the marketing and launch of available properties.
• Handle incoming enquiries and provide a high level of customer service.
• Support the wider lettings team with general administration.

Skills

Administration

Customer service

Organisation

Communication

Multitasking

Tools

CRM systems

Databases

Job description

Lettings Administrator

This is an excellent opportunity to join a highly respected independent estate agency as a Lettings Administrator.

You’ll play an important role within a busy lettings department, providing administrative support to the wider team and helping ensure new tenancies, property records and day-to-day lettings processes are managed efficiently.

With an established brand, strong presence across Exeter and the surrounding market and an experienced team in place, this is a great opportunity for an organised and customer-focused individual looking to develop their career within property.

The Role

• Provide day-to-day administrative support to the lettings team.
• Prepare tenancy documentation and associated paperwork.
• Progress new tenancies and ensure documentation is completed accurately and on time.
• Maintain accurate landlord, tenant and property records.
• Update the CRM and internal property systems.
• Liaise with landlords, tenants and applicants by telephone and email.
• Assist with referencing and compliance documentation.
• Support tenancy renewals and relets.
• Assist with the marketing and launch of available properties.
• Handle incoming enquiries and provide a high level of customer service.
• Support the wider lettings team with general administration.

About You

We’re looking for an organised, proactive and personable individual who enjoys working in a fast-paced environment and takes pride in delivering a high standard of service.

You could already be working within lettings or estate agency administration, or come from a strong administrative or customer service background and be looking to develop a career within property.

You’ll have:

• Previous administration or customer service experience.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Confidence dealing with customers by telephone and email.
• The ability to manage multiple tasks and deadlines.
• Good IT skills and confidence using databases and CRM systems.
• A proactive and professional approach.
• Previous property or lettings experience would be advantageous but isn’t essential.

What’s on Offer

• Salary: £27,000 - £29,000
• Excellent training and ongoing professional development.
• Genuine opportunities for career progression.
• The backing of an established and highly regarded independent estate agency.
• Supportive and collaborative working environment.
• Opportunity to build a long-term career within residential property.

About Walker & Sloan

Walker & Sloan are a B Corp Certified recruitment business specialising in Property, Construction and the Built Environment. We work closely with clients across the UK and handle all applications with complete confidentiality.