Lettings Coordinator

Stockport Nub News; Stockport; On-site; GBP 24,000 - 32,000; Full time

Job summary

Stockport Nub News is seeking a Lettings Coordinator in Stockport to join a fast-growing rental housing owner building a new leasing and resident support function.

The role involves handling enquiries via WhatsApp, calls, and email, managing viewing calendars, guiding applicants through references and Right to Rent, updating listings, and delivering resident support as the team grows.

Qualifications

• Lettings or property experience required (agency, BTR, resident services or hospitality).
• Excellent communication across phone, WhatsApp and email.
• Strong CRM confidence and ability to use modern systems.
• High accuracy with listings, details and deadlines.

Responsibilities

• Handle enquiries that automation can't resolve via WhatsApp, calls, and email.
• Manage viewing calendars and diaries.
• Guide prospects through applications, referencing, Right to Rent and sign-off.
• Oversee referencing SLAs with third-party partner.
• Refresh listings with imagery, EPCs, council tax bands, pricing and descriptions.
• Provide resident support and general admin as the role grows.
• Keep CRM records up-to-date and ensure no lead goes cold.
• Share pricing, objections and viewing trends insights.

Skills

Lettings experience

Communication

CRM proficiency

Attention to detail

Compliance awareness

Calm demeanor

Tools

CRM software

Job description

Where

Stockport

Real Estate & Property

Type

Permanent

Salary

Annual

Lettings Coordinator

Stockport

If you're someone who loves keeping things organised, supporting people and being the calm, capable voice behind a busy operation, this role will suit you perfectly. Our client is a fast-growing rental housing owner building a brand-new leasing and resident support function from the ground up. They're investing heavily and creating modern rental communities across both single-family homes and multi-family apartments.

You become the human support layer behind a modern, automated leasing journey. You're the person prospects, residents and leasing consultants turn to when they want real help, not a bot. It's a varied, people-focused role, ideal for someone who enjoys structure, communication and keeping a process moving smoothly.

What You'll Be Doing

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off.
• Overseeing referencing SLAs with our third-party partner to keep move-ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch-base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

What We're Looking For

• Lettings or property experience - agency, BTR, coordination, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• CRM confidence and comfort with modern systems.
• Accuracy and organisation - listings, details and deadlines matter.
• Understanding of lettings compliance or willingness to learn.
• Calm, service-first mindset with the ability to handle variety and change.

What's In It For You

• £28,000 base salary
• Quarterly bonus (OTE £30,000)
• Modern systems, AI tools and automated workflows
• Clear progression, leadership here promotes internally
• Join at the start of something big. Huge investment, huge growth, huge opportunity
• A role with variety: listings, resident support, CRM, admin, SLA oversight, customer contact