Lettings Executive

The People Pod; West Midlands; On-site; GBP 24,000 - 32,000; Full time

Job summary

The People Pod at the new Birmingham site offers a dedicated marketing suite and a high-quality environment for welcoming residents through a seamless lettings journey.

This role focuses on handling warm inbound enquiries, guiding customers through the booking process, and delivering a friendly, confident customer experience from first contact to move-in, with opportunities to grow as sites expand.

Qualifications

• Experience in lettings, leasing, BTR or property-based customer service.
• Strong communication and follow-up skills.
• Comfortable using CRM, live chat and messaging tools.

Responsibilities

• Handle warm inbound enquiries across phone, live chat, WhatsApp, email and social
• Guide customers through the full lettings/booking process with clarity and confidence
• Convert enquiries into reservations and upsell to maximise revenue
• Deliver a friendly, human, helpful experience from first contact to move-in
• Keep CRM records accurate and fully updated
• Work closely with on-site teams to deliver a seamless move-in

Skills

CRM experience

Communication skills

Leads management

Upselling

Tools

CRM software

Booking system

Job description

Our client is one of the fastest growing residential living operators with an unbelievable culture and a product that genuinely stands out. Their newest Birmingham building comes with its own dedicated marketing suite, giving you a high‑quality environment to welcome customers and guide them through their booking journey. With major investment behind the brand and several new sites launching over the next few years, the lettings team is expanding - creating real progression opportunities.

All your leads are warm inbound enquiries, driven by a huge marketing budget. The building almost sells itself, but we still want someone with a lettings mindset - structured, commercial, and confident converting interest into committed residents.

What you'll be doing:

• Handling warm inbound enquiries across phone, live chat, WhatsApp, email and social
• Guiding customers through the full lettings/booking process with clarity and confidence
• Converting enquiries into reservations and maximising revenue through smart upselling
• Delivering a friendly, human, helpful experience from first contact to completion
• Keeping CRM records accurate and fully updated
• Working closely with on‑site teams to answer questions and deliver a seamless move‑in

What we're looking for:

• Background in lettings, leasing, BTR or property‑based customer service
• Target‑driven, structured and reliable with follow‑ups
• Comfortable using CRM, live chat and messaging tools
• Warm, positive personality that customers naturally trust
• Someone who enjoys working in a high‑quality marketing suite environment

What's in it for you:

• Huge progression as more sites launch and the team grows
• Your own marketing suite in a brand‑new, high‑quality building
• All inbound warm leads from a major marketing budget
• Hours: 9-5, with 1 in 5 weekends likely introduced soon to capture weekend enquiries