Lettings Executive

The People Pod; Tyseley; On-site; GBP 25,000 - 31,000; Full time

Job summary

The People Pod in Birmingham is seeking a Lettings Executive to join a fast-growing residential operator. You will handle warm inbound enquiries across phone, live chat, WhatsApp, email and social, guiding customers through the lettings/booking journey to secure reservations and revenue.

With a £28,000 base salary and uncapped OTE (£43,000+), you’ll thrive in a high-quality marketing suite environment, supported by a strong marketing budget and clear progression as more sites launch.

Qualifications

• Background in lettings, leasing, BTR or property-based customer service.
• Strong communicator across phone, digital and face-to-face channels.
• Target-driven, structured and reliable with follow-ups.
• Comfortable using CRM and live chat tools.
• Warm, positive personality customers trust.
• Enjoys working in a marketing-suite environment.

Responsibilities

• Handle warm inbound enquiries across phone, live chat, WhatsApp, email and social.
• Guide customers through full lettings/booking process.
• Convert enquiries into reservations and upsell.
• Deliver friendly, human experience from first contact to completion.
• Keep CRM records accurate and updated.
• Work with on-site teams to deliver a seamless move-in.

Skills

Lettings experience

CRM proficiency

Strong communication

Tools

CRM

Live chat tools

Job description

Lettings Executive - Birmingham

Our client is one of the fastest growing residential living operators with an unbelievable culture and a product that genuinely stands out. Their newest Birmingham building comes with its own dedicated marketing suite, giving you a high-quality environment to welcome customers and guide them through their booking journey. With major investment behind the brand and several new sites launching over the next few years, the lettings team is expanding - creating real progression opportunities.

All your leads are warm inbound enquiries, driven by a huge marketing budget. The building almost sells itself, but we still want someone with a lettings mindset - structured, commercial, and confident converting interest into committed residents.

What you'll be doing:

• Handling warm inbound enquiries across phone, live chat, WhatsApp, email and social
• Guiding customers through the full lettings/booking process with clarity and confidence
• Converting enquiries into reservations and maximising revenue through smart upselling
• Delivering a friendly, human, helpful experience from first contact to completion
• Keeping CRM records accurate and fully updated
• Working closely with on-site teams to answer questions and deliver a seamless move-in

What we're looking for:

• Background in lettings, leasing, BTR or property-based customer service
• Strong communicator across phone, digital and face-to-face channels
• Target-driven, structured and reliable with follow-ups
• Comfortable using CRM, live chat and messaging tools
• Warm, positive personality that customers naturally trust
• Someone who enjoys working in a high-quality marketing suite environment

What's in it for you:

• £28,000 base salary
• OTE £43,000+ (uncapped)
• Amazing, supportive culture
• Huge progression as more sites launch and the team grows
• Your own marketing suite in a brand-new, high-quality building
• All inbound warm leads from a major marketing budget
• Hours: 9-5, with 1 in 5 weekends likely introduced soon to capture weekend enquiries