Lettings Branch Manager

haart; Hertford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Company Car or car allowance

Uncapped commission

30 days annual leave

Elite bonus scheme

Pension scheme

Employee Assistance Programme

Eye care

Incentive Trip

Training and development

Job summary

haart Estate Agents in Harlow is seeking a driven Lettings Branch Manager to lead a high-performing team, drive performance and grow market share in one of London’s vibrant markets. The role focuses on coaching, KPI delivery and building landlord/tenant relationships, while managing viewings, offers and tenancy cycles.

You will own and execute business plans, monitor performance, and promote a strong customer service culture with a proactive pipeline-building approach.

Qualifications

• Minimum of 2 years' experience in residential lettings at a senior level.
• Full UK driving licence required.
• Ability to lead and coach a lettings team to meet KPI's.

Responsibilities

• Lead daily meetings with the Lettings team
• Coach the team to achieve KPI's
• Monitor performance and conduct one-to-one reviews
• Encourage team development and progression
• Drive new and repeat business generation
• Develop and maintain landlord and tenant relationships
• Arrange property viewings aligned with tenants' needs
• Negotiate offers and secure new tenancies
• Ensure compliance with regulatory standards across the business

Skills

Leadership

Team management

Sales / Negotiation

Customer service

Communication

Residential lettings knowledge

Time management

IT skills

Driving licence

Tools

MS Office

Job description

Are you a driven lettings professional ready to lead, inspire and deliver results? haart Harlow is recruiting an ambitious Lettings Branch Manager to take the lead, drive performance and grow market share. Bring your leadership experience, passion for lettings and ability to build a high-performing team to one of London's most vibrant markets.

Benefits of being a Lettings Branch Manager at haart Estate Agents in Harlow:

• Complete on-target earnings of £60,000+ per annum
• £22,000 to £32,000 basic salary (dependent on experience)
• £2,500 for your first 3 months of employment, whilst you build your pipeline
• Uncapped commission scheme
• A Company Car, or a monthly car allowance
• Elite bonus scheme
• Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday

Your additional benefits as a Lettings Branch Manager at haart Estate Agents in Harlow:

• 30 days annual leave (includes bank holidays*)
• Continued training as you grow and develop within your role
• Option to pursue fully funded property industry training leading to a nationally recognised qualification (where available)
• Career progression opportunities
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care
• Employee Referral Bonus
• Company Pension Scheme
• Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip
• Eligibility for our annual black tie Elevate Awards, in categories related to your role

How you will make an impact as a Lettings Branch Manager at haart Estate Agents in Harlow:

• Leading daily meetings with the Lettings team
• Coaching the team to achieve KPI's
• Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings)
• Encourage your teams development and progression
• Strong focus on generating new and repeat business
• Developing and maintaining strong relationships with Landlords and Tenants
• Liaising with Tenants and arranging property viewings in line with their needs
• Negotiating offers and agreeing new tenancies
• Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies.

Essential Skills of a Lettings Branch Manager at haart Estate Agents:

• Full UK Driving Licence for a manual vehicle
• Minimum of 2 years' experience within residential lettings at a Senior Negotiator position or higher
• Works well with others to create a team spirit and an enjoyable working environment.
• Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other
• The ability to create and action business plans relevant to your branch
• The ability to monitor and assess performance of local competitors
• A strong understanding of current legislation related to Residential Lettings
• Ability to manage time sensitive and high volume workloads
• A reputation for delivering outstanding customer service
• Ability to work under own initiative
• Good telephone manner
• Strong IT skills (Basic Microsoft Packages)
• Attention to detail