Lettings Administrator

Haven Holidays; Prestatyn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Fully funded qualifications

Up to 50% off on-park dining

20% discount on Haven Holidays and in‑

Free access to facilities

Job summary

Haven Holidays is seeking a Lettings Administrator to join our team and support the Head of Holiday Home Revenue by delivering an exceptional experience for Letting Owners at our Welsh locations.

The role focuses on managing owner relationships, coordinating availability, onboarding, and ensuring compliance with safety and company processes, while collaborating across departments to deliver outstanding service.

Qualifications

• Strong administrative and organisational skills with attention to detail.
• Excellent communication and interpersonal abilities to engage owners and stakeholders.
• Proactive and solutions-focused approach to resolving concerns.
• Ability to work collaboratively across departments to deliver exceptional service.
• Knowledge of compliance processes is advantageous; training provided.

Responsibilities

• Support the delivery of Letting Owner promises through availability management, onboarding, and consistent communication.
• Build and maintain strong relationships with Letting Owners, addressing concerns, resolving problems, and acting on feedback with empathy.
• Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
• Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
• Influence Park leadership to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

Cross-department collaboration

Compliance knowledge

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Type: Full-Time / Permanent

Join our One Great Team here at Haven as a Lettings Administrator, whereyou’llplay a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.

We’reseekingan organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.

Key Responsibilities

• Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
• Build andmaintainstrong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
• Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
• Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
• Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.

Requirements

• -Strong administrative and organisational skills, with an eye for detail.
• - Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
• - A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
• - Ability to work collaboratively across departments to deliver exceptional service.
• - Knowledge of compliance processes isadvantageous, though full training will be provided.

What We Offer

• - An inclusive, supportive work environment.
• - Comprehensive training and ongoing support.
• - Career development opportunities, including fully funded qualifications.
• - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!