Cleaning Operations Coordinator

Haven Holidays; Flookburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven Holidays discounts

In-store discounts

Free facilities access

Job summary

Haven Holidays is seeking a Cleaning Services Operations Assistant to join the onsite team. You’ll help plan daily tasks, coordinate cleaners, and oversee stock and safety to keep guest areas spotless.

The role blends hands-on duties with administrative tasks, supporting budgeting, training, and compliance while responding to guest feedback to drive improvements. We offer comprehensive training, funded qualifications, and perks like dining discounts, staff facility access, and Haven Holidays

Qualifications

• Experience in cleaning or facilities administration is valued but not required.
• Ability to plan and organise tasks for large teams.
• Multitasks effectively in a busy, customer‑focused environment.
• Good communication and problem‑solving skills.
• Motivated to deliver an outstanding guest experience.

Responsibilities

• Assist in planning, preparation and daily operations to keep the department running smoothly.
• Support stock management, team rotas, recruitment and training.
• Monitor budget performance and ensure safety and compliance.
• Oversee daily cleaning tasks and implement improvements based on feedback.
• Balance hands-on tasks with administrative duties to ensure seamless operations.

Skills

Task planning

Team coordination

Customer focus

Budget awareness

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Cleaning Services Operations Assistant

Type: Full-Time / Permanent

Join our One Great Team here at Haven as a Cleaning Services Operations Assistant, where you'll have an integral part in ensuring we provide spotless, welcoming spaces for our guests to enjoy their next adventure!

In this role you’ll be at the heart of the Cleaning Services team, ensuring everything runs seamlessly. From planning daily tasks and team coordination to overseeing stock, recruitment, and training, you’ll be involved in every aspect of the operation. You’ll uphold safety standards, keep budgets in check, and ensure our spaces remain spotless and welcoming. With a balance of hands‑on tasks and admin duties, no two days will be the same!

Key Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations to keep the department running smoothly.
• Supporting stock management, team rotas, recruitment, training, and overall team development.
• Monitoring budget performance, conducting safety and compliance checks, and ensuring all legislative requirements are met.
• Overseeing daily cleaning tasks, addressing feedback, and proactively implementing improvements to maintain a clean, safe, and guest‑friendly environment.
• Balancing hands‑on tasks around the park with administrative responsibilities to ensure seamless operations.

Requirements

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued but not essential.
• Proven ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer‑focused environment.
• Good communication and problem‑solving skills.
• Motivated to deliver an outstanding guest experience.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.