Lettings Administrator

Confidential; Ilford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Confidential in London is seeking a proactive Lettings Administrator to support the leasing process across multiple sites. You will handle viewings, manage tenant applications, reference checks, and deposit administration while maintaining property listings on major portals.

You will also assist with move-ins/move-outs, rent collection, and resident service requests, coordinating with maintenance and inspections and using Yardi for property management.

Qualifications

• Experience in lettings, property management, Build-to-Rent, or student accommodation.
• Excellent customer service and communication skills.
• Strong administration and organisational abilities.

Responsibilities

• Conduct viewings and convert enquiries into lettings.
• Manage tenant applications, referencing and credit checks.
• Maintain property listings on Rightmove, Zoopla and other portals.
• Support check-ins, check-outs and deposit administration.
• Assist with rent collection and arrears management.
• Respond to resident enquiries and service requests.
• Support property inspections, maintenance coordination and compliance activities.
• Use Yardi or similar property management systems.

Skills

Customer service

Communication

Administration

Microsoft Office

Tools

Yardi

Job description

Lettings Administrator London IG1

We are seeking an enthusiastic and customer-focused Lettings Administrator to support the leasing process at this dynamic and modern rental property.

This is a varied, fast-paced role combining lettings, administration, customer service and property operations. You'll conduct viewings, manage tenant enquiries, process applications, support move-ins and move-outs, and help deliver an exceptional resident experience.

Key Responsibilities

• Conduct viewings and convert enquiries into lettings.
• Manage tenant applications, referencing and credit checks.
• Maintain property listings on Rightmove, Zoopla and other portals.
• Support check-ins, check-outs and deposit administration.
• Assist with rent collection and arrears management.
• Respond to resident enquiries and service requests.
• Support property inspections, maintenance coordination and compliance activities.
• Use Yardi or similar property management systems.

About You

• Proven experience in lettings, property management, Build-to-Rent, student accommodation.
• Excellent customer service and communication skills.
• Strong administration and organisational abilities.
• Confident working independently and across multiple sites.
• Proficient in Microsoft Office.