Lettings Administrator

Ritz Recruitment Ltd; Ilford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ritz Recruitment Ltd is seeking a proactive Lettings Administrator to support the leasing process in London. You will handle client enquiries, coordinate viewings and assist with tenancy applications to ensure a smooth resident experience.

This role combines lettings administration, customer service and property operations across multiple sites, using Yardi or similar systems to manage listings, deposits and tenancy checks.

Qualifications

• Experience in lettings, property management, Build-to-Rent, or student accommodation.
• Excellent customer service and communication skills.
• Strong administration and organisational abilities.
• Confident working independently across multiple sites.

Responsibilities

• Conduct viewings and convert enquiries into lettings.
• Manage tenant applications, referencing and credit checks.
• Maintain property listings on Rightmove, Zoopla and other portals.
• Support check-ins, check-outs and deposit administration.
• Assist with rent collection and arrears management.
• Respond to resident enquiries and service requests.
• Support property inspections, maintenance coordination and compliance activities.
• Use Yardi or similar property management systems.

Skills

Customer service

Communication

Administration

Organisational skills

Independent working

Tools

Yardi

Microsoft Office

Job description

Lettings Administrator | London | IG1

We are seeking an enthusiastic and customer-focused Lettings Administrator to support the leasing process at this dynamic and modern rental property.

This is a varied, fast-paced role combining lettings, administration, customer service and property operations. You'll conduct viewings, manage tenant enquiries, process applications, support move-ins and move-outs, and help deliver an exceptional resident experience.

Key Responsibilities

• Conduct viewings and convert enquiries into lettings.
• Manage tenant applications, referencing and credit checks.
• Maintain property listings on Rightmove, Zoopla and other portals.
• Support check-ins, check-outs and deposit administration.
• Assist with rent collection and arrears management.
• Respond to resident enquiries and service requests.
• Support property inspections, maintenance coordination and compliance activities.
• Use Yardi or similar property management systems.

About You

• Proven experience in lettings, property management, Build-to-Rent, student accommodation.
• Excellent customer service and communication skills.
• Strong administration and organisational abilities.
• Confident working independently and across multiple sites.
• Proficient in Microsoft Office.