Administrator

Confidential; Bournemouth; On-site; GBP 17,000 - 22,000; Full time

Job summary

TJCOM in Bournemouth is seeking a Lettings Administrator to join a busy lettings team. You will provide essential administrative support, handling landlord, tenant, and contractor enquiries and ensuring smooth daily operations.

The role requires strong organisational and communication skills, with a professional telephone manner and proficiency in Microsoft Office. Immediate start and a Monday–Friday schedule are available.

Qualifications

• 経験 in administration or customer service.
• Excellent attention to detail and organisational skills.
• Professional telephone manner and strong communication skills.
• Ability to prioritise workload and manage multiple tasks.
• Good IT skills with Microsoft Office confidence.

Responsibilities

• Provide administrative support to the lettings team.
• Manage incoming enquiries by phone and email.
• Update property records and databases.
• Prepare and process tenancy documents.
• Support tenant move-ins and property management processes.
• Liaise with landlords, tenants and contractors.
• Arrange appointments and coordinate diaries.
• Update internal systems and maintain records.

Skills

Administrative experience

Customer service

Organisation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Lettings Administrator

Location: Bournemouth

Salary: 12.71 per hour

Job Type: Temporary to Permanent

Hours: Monday to Friday, 08:30am - 5:00pm

Start Date: Immediate Start Available

About the Role

We are currently recruiting for a Lettings Administrator to join a busy and growing property team. This is an excellent opportunity for someone with strong administration skills and a passion for delivering excellent customer service. The successful candidate will provide essential administrative support to the lettings team, ensuring the smooth running of day-to-day processes and providing a professional service to landlords, tenants, contractors, and colleagues.

Key Responsibilities

• Providing administrative support to the lettings team
• Managing incoming enquiries via telephone and email
• Updating property records and maintaining accurate databases
• Preparing and processing tenancy documentation
• Supporting tenant move-ins and property management processes
• Liaising with landlords, tenants, and contractors
• Arranging appointments and coordinating diaries
• Updating internal systems and maintaining accurate records
• Assisting with general office administration dutiesProviding excellent customer service at all times

About You

We are looking for someone who is organised, reliable, and confident working in a fastpaced environment. You will have excellent communication skills and the ability to build strong relationships with customers and colleagues.

You will ideally have:

• Previous administration or customer service experience
• Excellent attention to detail and organisational skills
• A professional telephone manner
• Strong written and verbal communication skills
• Ability to prioritise workload and manage multiple tasks
• Good IT skills and confidence using Microsoft Office systems
• A proactive approach and willingness to learn
• Previous property or lettings experience is desirable but not essential

TJCOM