Senior Lettings Negotiator / Account Manager

Cherry Pick People; London; On-site; GBP 24,000 - 35,000; Full time

Job summary

An established industry player is seeking a personable lettings professional to join their design-led estate agency in South West London. This role offers a unique opportunity to focus on nurturing client relationships without the pressure of cold-calling or relentless targets. You will manage active tenancies, ensuring a smooth lettings process from viewings to handover, all while working in a supportive team environment. With a tailored salary structure and a commitment to quality service, this position is perfect for those who value work-life balance and exceptional client care.

Benefits

No Saturdays

Tailored salary structure

Small, friendly team

Qualifications

• Experience in lettings as a Negotiator or in Admin/Account Management.
• Client-focused personality with a passion for exceptional service.

Responsibilities

• Let high-quality residential properties and manage viewings.
• Act as the primary contact for existing landlord clients.

Skills

Lettings Experience

Client Relationship Management

Attention to Detail

Communication Skills

Job description

Salary: £24,000 Basic + Commission (£40,000–£45,000 OTE)
OR
Up to £35,000 Basic for a more Account Management–focused candidate
Monday to Friday, 9am–6pm | No Weekend Work!

Are you a personable and detail-driven lettings professional who wants to work in a quality-first environment with no Saturday work?
This rare opportunity is with a boutique independent agency that truly values integrity, long-term relationships and good old-fashioned service — with none of the heavy cold-calling or relentless new business targets.

The Opportunity:

This is a chance to join a respected, design-led estate agency in one of South West London’s most desirable neighbourhoods. They’ve built a loyal client base and now need someone experienced to take on a dual Lettings Negotiator / Account Manager role, managing active tenancies and letting around 1–2 properties per week.

With minimal pressure for new business generation, you’ll focus on nurturing relationships, providing top-tier service, and ensuring that each let runs smoothly — from viewings through to handover.

What You’ll Do:

• Let high-quality residential properties, handling enquiries and managing viewings
• Act as the primary point of contact for existing landlord clients
• Manage the full lettings process from offer through to handover, before passing to the in-house admin team
• Build rapport with applicants and tenants, offering a professional and friendly service throughout
• Maintain meticulous attention to detail when it comes to documentation, compliance and communication

What They’re Looking For:

• Experience in lettings – either as a Lettings Negotiator or in a Lettings Admin/Account Management capacity
• A conscientious, chatty and switched-on personality – someone who’s warm, client-focused and takes pride in getting the details right
• A genuine interest in delivering exceptional service, rather than chasing volume
• Someone who values a supportive team culture and a sensible work-life balance

The Perks:

• No Saturdays: Monday to Friday only
• Tailored salary structure: £24k basic with £40–45k OTE for a Negotiator-style candidate; OR up to £35k+ basic for someone more Account Management focused
• Small, friendly team with strong leadership and great local reputation

This could suit a Senior Lettings Negotiator / Lettings Manager looking for a better work/life balance. Or someone from a Lettings Administration or compliance background who loves meeting new people.

Either way, if you’ve got lettings experience and want to work somewhere where quality matters more than quantity, this could be the ideal next move. Especially suitable for someone tired of the hard sell culture but still loves property and people.

Carly Mitchell Associate Director, Head of Real Estate