Leisure Receptionist — Warm Welcome & Booking Pro

Village Hotel; Warrington; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discounts

Retail & lifestyle discounts

Employee assistance programme

Job summary

Village Hotel is seeking a friendly Leisure Receptionist to be the first warm face guests meet, handling bookings and queries with care. You will manage the reception desk, ensure secure access for members and guests, and promote the hotel's facilities with confident product knowledge.

You'll work as part of a busy team, delivering excellent service, maintaining a positive attitude, and upholding health & safety standards across the club and front desk.

Qualifications

• Friendly, positive attitude and energy are highly valued.
• Excellent guest service and communication skills beneficial.
• Ability to learn and share knowledge about hotel facilities.

Responsibilities

• Greeting guests warmly on arrival and handling enquiries.
• Managing reception desk operations and bookings.
• Maintaining a clean, professional reception area at all times.
• Providing accurate information on services and opening times.
• Following cash handling and health & safety procedures.

Skills

Customer service

Communication

Teamwork

Job description

Village Hotel is seeking a friendly Leisure Receptionist to be the first warm face guests meet, handling bookings and queries with care. You will manage the reception desk, ensure secure access for members and guests, and promote the hotel's facilities with confident product knowledge.

You'll work as part of a busy team, delivering excellent service, maintaining a positive attitude, and upholding health & safety standards across the club and front desk.