Leisure Receptionist: Warm Welcomes & Seamless Bookings

Village Hotels - Portsmouth; Plymouth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays at £20 across 35 hotels

50% off food and drink for you and up

Friends & Family 25% off F&B

Brand discounts via Village app

Employee Assistance Programme (Mental)

Job summary

Village Hotels - Portsmouth is seeking a friendly Leisure Receptionist to be the first point of contact for members and guests, handling bookings, queries, and creating memorable experiences. You will manage the reception desk, ensure secure access, and upsell hotel facilities.

Experience is valued but energy and attitude matter most; you will work with a busy team and receive training and opportunities to grow within the Village family. This role is based at the hotel in Portsmouth.

Qualifications

• Friendly, positive attitude and energy for guest-facing role.
• Ability to handle bookings and queries efficiently.
• Willingness to learn about promotions and facilities.

Responsibilities

• Greet guests warmly and be the first point of contact.
• Manage reception desk operations and accurate booking records.
• Keep reception area clean and presentable and maintain professional appearance.
• Know hotel products, promotions, and opening times to advise guests.
• Follow cash handling, security and health & safety procedures.

Skills

Customer service

Communication

Teamwork

Upselling

Hospitality

Tools

Booking software

Job description

Village Hotels - Portsmouth is seeking a friendly Leisure Receptionist to be the first point of contact for members and guests, handling bookings, queries, and creating memorable experiences. You will manage the reception desk, ensure secure access, and upsell hotel facilities.

Experience is valued but energy and attitude matter most; you will work with a busy team and receive training and opportunities to grow within the Village family. This role is based at the hotel in Portsmouth.