Leisure Receptionist

Village Hotels; Kingswells; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gym Membership: 2 x complimentary gym

Hotel Stays: Rooms from £20 across 35

Food & Drink: 50% off for you and up 5

Friends & Family: 25% off F&B

Retail & Lifestyle: Village app brand%

24/7 Mental Health support

Job summary

Village Hotels is seeking a warm and proactive Leisure Receptionist to greet members and guests with a genuine smile on arrival. You’ll manage bookings, answer queries, and ensure the desk runs smoothly while guests feel valued from check-in to checkout.

You’ll excel in a busy team, uphold safety and cash-handling standards, and promote our facilities and promotions. A positive attitude and hospitality mindset are essential for success.

Qualifications

• Hospitality or frontline experience preferred; attitude matters more than CV.
• Able to warmly welcome guests and handle bookings and queries.
• Comfortable with cash handling and basic safety procedures.

Responsibilities

• Deliver a warm welcome on arrival.
• Manage bookings and check-in/check-out.
• Answer queries and upsell facilities/promotions.
• Maintain a clean reception area and professional appearance.
• Follow health, safety and licensing procedures.

Skills

Customer service

Reception duties

Guest interactions

Cash handling

Tools

Booking system

Job description

The Role Outline: Your Shift at a Glance

Your focus is to be the very first person to offer a warm and friendly welcome to all members and guests, whether they are walking through the doors or calling up. You will ensure the efficient operation of the Leisure Reception Desk, take bookings, resolve queries, and get to know our customers so they always leave looking forward to their next visit.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How The Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We demonstrate detailed product knowledge and take every opportunity to naturally upsell into retail sales.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise closely with the Leisure Club Sales Team to sell the experience effectively.
• We Care: We care about our impact on guests, the community, and each other. We assist members in a friendly, courteous manner and make every effort to resolve any queries or problems politely.

Your Shift: What You’ll Actually Be Doing

As our Leisure Receptionist, you are the face of the club. We trust you to handle:

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your desk, handle enquiries promptly, and communicate clearly with the team.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.

Bring your personality, your drive, and your ambition.