Leisure Club Supervisor - Guest Experience Lead

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounts on hotel stays and F&B (Mar​

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Marriott Leisure Club is seeking a dedicated supervisor to oversee daily operations, lead reception staff, and coordinate club activities. You will ensure guests receive outstanding service, resolve inquiries, and uphold safety and hygiene standards across the club.

Ideal candidates will have at least 1 year of customer service experience with supervisory exposure. The role offers career development within Marriott's global network and access to staff perks.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience in customer service.
• Supervisory experience preferred.

Responsibilities

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance to maintain high customer service standards.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor cleanliness and organization across the leisure club areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.

Skills

Customer service

Supervisory

Team leadership

Communication

Education

High school diploma or GED

Job description

Marriott Leisure Club is seeking a dedicated supervisor to oversee daily operations, lead reception staff, and coordinate club activities. You will ensure guests receive outstanding service, resolve inquiries, and uphold safety and hygiene standards across the club.

Ideal candidates will have at least 1 year of customer service experience with supervisory exposure. The role offers career development within Marriott's global network and access to staff perks.