Leisure Supervisor

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounts on hotel stays and F&B (Mar​

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Marriott Leisure Club is seeking a dedicated supervisor to oversee daily operations, lead reception staff, and coordinate club activities. You will ensure guests receive outstanding service, resolve inquiries, and uphold safety and hygiene standards across the club.

Ideal candidates will have at least 1 year of customer service experience with supervisory exposure. The role offers career development within Marriott's global network and access to staff perks.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience in customer service.
• Supervisory experience preferred.

Responsibilities

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance to maintain high customer service standards.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor cleanliness and organization across the leisure club areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.

Skills

Customer service

Supervisory

Team leadership

Communication

Education

High school diploma or GED

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note:

This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: Preferred.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.