Leisure Club Lead — Elevate Guest Experience & Ops

Delta Hotels by Marriott Swindon; Swindon; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meals on duty

Uniform provided

Marriott discounts

Pension scheme

Employee assistance

Career development

Training programs

Resumo da oferta

Delta Hotels by Marriott Swindon is seeking a dedicated individual to oversee the leisure club and support daily hotel operations. The role focuses on delivering exceptional guest service, staff supervision, and coordinating club bookings within Marriott's global standards.

Ideal candidates will have at least 1 year in customer service, with supervisory experience preferred. The position offers on-site work, Marriott employee benefits, and opportunities for internal growth within a global

Qualificações

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: Preferred.
• License or Certification: None required.

Responsabilidades

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Descrição da oferta de emprego

Delta Hotels by Marriott Swindon is seeking a dedicated individual to oversee the leisure club and support daily hotel operations. The role focuses on delivering exceptional guest service, staff supervision, and coordinating club bookings within Marriott's global standards.

Ideal candidates will have at least 1 year in customer service, with supervisory experience preferred. The position offers on-site work, Marriott employee benefits, and opportunities for internal growth within a global