Leisure Supervisor

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discounts

Pension scheme

Employee assistance

Career development

Training programs

Job summary

Delta Hotels by Marriott Swindon is seeking a dedicated individual to oversee the leisure club and support daily hotel operations. The role focuses on delivering exceptional guest service, staff supervision, and coordinating club bookings within Marriott's global standards.

Ideal candidates will have at least 1 year in customer service, with supervisory experience preferred. The position offers on-site work, Marriott employee benefits, and opportunities for internal growth within a global

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: Preferred.
• License or Certification: None required.

Responsibilities

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you?

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: Preferred.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.