Leisure Club Supervisor

Holiday Inn Lancaster; Lancaster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Free gym and leisure facilities access

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a proactive Leisure Club Supervisor to lead the team, ensuring a safe, welcoming and commercially successful leisure experience for members and guests.

You will support management of the leisure club, drive high standards, and help achieve KPIs while developing leadership capability in a fast-paced environment. This role is based at the Lancaster property.

Qualifications

• Experience in a leisure, fitness or hospitality supervisory role.
• Leadership and coaching skills to motivate and develop a team.
• Excellent customer service and relationship-building with members and guests.
• Proactive, organised, able to manage multiple priorities.
• Commercial awareness of membership growth and revenue drivers.
• Commitment to health, safety and compliance standards.
• First Aid qualification and a recognised fitness or leisure qualification (Level 2+).

Responsibilities

• Act as on-site lead in the absence of the Leisure Club Manager.
• Supervise the leisure team, provide guidance and feedback.
• Conduct member inductions and support group exercise programmes.
• Ensure the club is clean, safe and presented to a high standard.
• Perform health & safety checks daily, weekly and monthly.
• Support achievement of KPIs including membership growth and revenue targets.
• Manage cash handling, stock control and reporting per procedures.
• Assist marketing initiatives to drive memberships and revenue streams.
• Ensure compliance with health, safety, hygiene and pool plant standards.
• Train and develop Leisure Assistants to build a strong team.

Skills

Leadership

Coaching

Customer service

Organisation

Commercial awareness

Health & safety

Education

First Aid qualification

Fitness/leisure qualification (Level 2+)

Job description

This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best.

You’ll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience.

You’ll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment.

About the Role

You’ll support the management of the leisure club, ensuring it operates efficiently, safely and delivers a high-quality experience for all users.

Key responsibilities include:

• Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
• Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
• Conducting member inductions and supporting group exercise programmes aligned to member needs.
• Ensuring the club is clean, safe and presented to a high standard at all times.
• Completing and overseeing daily, weekly and monthly health & safety checks.
• Supporting achievement of club KPIs including membership growth, retention and revenue targets.
• Managing cash handling processes, stock control and reporting in line with company procedures.
• Supporting marketing initiatives to drive new memberships and secondary revenue streams.
• Ensuring full compliance with health, safety, hygiene and pool plant standards.
• Supporting training, coaching and development of Leisure Assistants to build a strong team.

About You

You’re a natural team leader with a passion for delivering excellent service and creating a positive environment for both members and colleagues.

We’re looking for someone who brings:

• Experience in a leisure, fitness or hospitality supervisory role.
• Strong leadership and coaching skills, with the ability to motivate and develop a team.
• Excellent customer service skills and the ability to build relationships with members and guests.
• Proactive and organised, able to manage multiple priorities.
• Commercial awareness, with an understanding of membership growth and revenue drivers.
• A calm and professional approach in a fast-paced environment.
• A commitment to health, safety and compliance standards.
• A positive, can-do attitude and a passion for the leisure industry.
• A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above).

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.