Leisure Club Associate - Full Time

Delta Hotels By Marriott Manchester Airport; Chester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels By Marriott Manchester Airport is seeking a dedicated front desk associate to greet guests, manage bookings, and provide exceptional service at our on-site reception.

You will handle inquiries, payments, and coordinate with other departments to ensure a seamless guest experience in a hospitality-driven environment.

Qualifications

• 1+ year of customer service experience is preferred.
• High school diploma or GED required.
• No supervisory experience required.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Answer phone calls and direct to appropriate departments.
• Assist guests with inquiries about club services, memberships and facilities.
• Manage bookings and reservations for club activities and services.
• Maintain accurate records of guest interactions and transactions.
• Handle payments for memberships, services and equipment rentals.
• Ensure cleanliness and organization of the reception area.
• Coordinate with other departments to fulfill guest requests.
• Monitor guest feedback and implement improvements.
• Follow safety and hygiene protocols.

Skills

Customer service

Reception duties

Communication

Teamwork

Education

High school diploma or GED

Job description

Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on
  Duty: Enjoy complimentary meals while
  at work.
• Uniform Provided: A professional uniform is supplied for all
  employees.
• Explore Discounts: A Marriott Discount Card that offers
  benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance
  Programme: Free and confidential
  support for various challenges, including financial advice, stress, and health issues.
• Career
  Development: Opportunities for
  career growth and internal transfers within Marriott's global network.
• Training and
  Development: Access to training
  programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Greet and welcome guests with a friendly and professional demeanour.
• Answer phone calls and direct them to the appropriate departments.
• Assist guests with inquiries about club services, memberships, and facilities.
• Manage bookings and reservations for club activities and services.
• Maintain accurate records of guest interactions and transactions.
• Handle payments and process transactions for memberships,
  services, and equipment rentals.
• Ensure cleanliness and organization in the reception area.
• Coordinate with other departments to fulfil guest requests and ensure smooth
  operations.
• Monitor guest feedback and implement improvements to enhance their
  experience.
• Follow safety and hygiene protocols to maintain a safe environment.

Safety and Company Policies:

• Follow all company and
  safety and security policies and procedures.
• Report maintenance needs,
  accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training
  and certifications.
• Ensure uniform and
  personal appearance are clean and professional.
• Maintain confidentiality
  of proprietary information.
• Communicate with others
  using clear and professional language.
• Develop and maintain
  positive working relationships with others.
• Support the team to reach
  common goals.
• Listen and respond
  appropriately to the concerns of other employees.
• Ensure adherence to
  quality expectations and standards.

Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Education: High school
  diploma or G.E.D. equivalent.
• Related Work Experience:
  At least 1 year of related work experience in a customer service role.
• Supervisory Experience:
  None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.