Leisure Club Manager: Elevate Guest Experience & Ops

Delta Hotels by Marriott Newcastle Gateshead; Gateshead; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Newcastle Gateshead is seeking a dedicated individual to join our leisure club team. You will oversee daily operations, train staff, coordinate bookings, and ensure guest satisfaction in a welcoming hospitality environment.

Experience in leisure facility or gym settings is preferred, with pool experience a plus. We offer competitive pay and a pathway for career development within Marriott's global network.

Qualifications

• Experience in managing or working within a leisure facility, gym or fitness environment.
• Experience working with swimming pools is an advantage.

Responsibilities

• Oversee daily operations of the leisure club, ensuring smooth and efficient service.
• Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
• Coordinate bookings and reservations for club activities and services.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all areas of the leisure club.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Leisure facility operations

Pool operations

Education

High school diploma or GED

Job description

Delta Hotels by Marriott Newcastle Gateshead is seeking a dedicated individual to join our leisure club team. You will oversee daily operations, train staff, coordinate bookings, and ensure guest satisfaction in a welcoming hospitality environment.

Experience in leisure facility or gym settings is preferred, with pool experience a plus. We offer competitive pay and a pathway for career development within Marriott's global network.