Leisure Club Ops Lead — Guest Experience & Safety

Delta Hotels; Preston; Sur place; GBP 34 000 - 42 000; Plein temps

Résumé du poste

Delta Hotels Preston is seeking a Senior Leisure Club Operations Supervisor to lead day-to-day operations, coach leaders and associates, and ensure outstanding member and guest experiences.

You will manage gym, pool and studio activities, uphold health and safety standards, support recruitment and development, and help drive budgets and KPIs.

Based in Preston, the role requires flexible shifts, guest focus, and a commitment to continuous service improvements.

Qualifications

• Experience leading leisure or hospitality teams.
• Strong focus on safety, cleanliness and standards.
• Proven ability to develop staff and manage performance.

Responsabilités

• Provide direct line management to Team Leaders and support wider team.
• Act as deputy for Club Manager and take ownership during absence.
• Oversee daily gym, pool and studio operations.
• Drive health, safety, compliance and regulatory standards.
• Support membership sales, retention and commercial targets.
• Lead recruitment, onboarding and staff development.
• Resolve guest and member issues with professional service.
• Contribute to SOPs and operational improvements.
• Maintain pool plant operations and training coverage.
• Coordinate staff scheduling and handovers.

Connaissances

Leadership & people management

Health & safety compliance

Customer service excellence

Recruitment & training

Operational oversight

Description du poste

Delta Hotels Preston is seeking a Senior Leisure Club Operations Supervisor to lead day-to-day operations, coach leaders and associates, and ensure outstanding member and guest experiences.

You will manage gym, pool and studio activities, uphold health and safety standards, support recruitment and development, and help drive budgets and KPIs.

Based in Preston, the role requires flexible shifts, guest focus, and a commitment to continuous service improvements.