Guest Experience Associate | Hospitality & Career Growth

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Swindon is seeking a proactive front desk associate to welcome guests and ensure a seamless check-in and check-out experience. You will respond to inquiries, coordinate with hotel departments, and promote services to enhance guest satisfaction.

We value courteous communication, a professional appearance, and the ability to handle guest concerns with empathy. This on-site role offers opportunities for career growth within Marriott's global network.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Demonstrates strong interpersonal and communication skills.
• Ability to handle guest inquiries with courtesy and efficiency.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain high level of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and maintain a safe environment.
• Monitor guest feedback and implement improvements based on suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Guest relations

Communication

Job description

Delta Hotels by Marriott Swindon is seeking a proactive front desk associate to welcome guests and ensure a seamless check-in and check-out experience. You will respond to inquiries, coordinate with hotel departments, and promote services to enhance guest satisfaction.

We value courteous communication, a professional appearance, and the ability to handle guest concerns with empathy. This on-site role offers opportunities for career growth within Marriott's global network.