Guest Experience Concierge — Front Desk

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Swindon is seeking a guest-focused team member to join our hospitality-driven team. You will assist guests with check-in/check-out, handle inquiries, and coordinate with departments to fulfill requests, always aiming to deliver memorable experiences.

Join us to contribute to outstanding service, promote hotel amenities, and help maintain a safe, welcoming environment for all guests at our Swindon property.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Hospitality

Guest relations

Job description

Delta Hotels by Marriott Swindon is seeking a guest-focused team member to join our hospitality-driven team. You will assist guests with check-in/check-out, handle inquiries, and coordinate with departments to fulfill requests, always aiming to deliver memorable experiences.

Join us to contribute to outstanding service, promote hotel amenities, and help maintain a safe, welcoming environment for all guests at our Swindon property.