Leisure Club Attendant

Cairn Group; Forty Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group is seeking a Leisure Club Attendant to enhance guest experiences at our health and fitness facilities. You will ensure a clean, safe environment while providing excellent service. Candidates should have a lifeguard qualification and a strong customer service orientation. This position offers various benefits including bonuses, discounts, and development programs.

Benefits

Service Excellence Bonus

Real-Time Pay with Wagestream

Discounted stays across venues

50% off food and drinks

Exclusive spa discounts

Development programs

Superstar Awards

Long-Service Awards

Referral Bonus

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Experience in hospitality or fitness environment.
• Ability to maintain high standards of safety and cleanliness.
• Strong communication skills.

Responsibilities

• Welcome guests and ensure a positive experience.
• Maintain poolside safety and cleanliness.
• Assist with member inquiries and promote services.

Skills

Customer service orientation

Team collaboration

Safety awareness

Education

Lifeguard qualification or equivalent

First aid certificate

Job description

Leisure Club Attendant

Cairn Group
Beaconsfield, Buckinghamshire
Permanent • Full-time

About the Role: As a Leisure Club Attendant, you will be the welcoming face of our health and fitness facilities, ensuring every guest and member feels valued, supported, and inspired during their visit. You will maintain high standards, complete regular pool checks, and ensure all areas are clean, safe, and ready for use. You will assist with new member enquiries and help drive club revenue through excellent service and a proactive, positive approach. Your focus is on creating a relaxing and rewarding environment while supporting guest experiences and contributing to operational compliance and health and safety.

About You:

• A Hospitality Hero – You create a welcoming and supportive environment that puts member satisfaction at the heart of everything you do.
• A Service Superstar – You go above and beyond to help, support, and guide our members and guests.
• A Team Player – You communicate clearly and contribute to a positive, productive working atmosphere.
• Cool Under Pressure – You stay calm and focused, handling safety checks and member queries with professionalism.
• Polished & Professional – You maintain a smart appearance and lead by example with excellent customer service.
• Proactive & Organised – You stay on top of routines and respond quickly to situations as they arise.
• Qualified – Ideally you hold a lifeguard qualification, first aid certificate, gym or pool plant qualification, and are eager to keep learning.

About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our values—Respect, Integrity, Sustainability, and Excellence (RISE)—are at the heart of everything we do. We invest in our people to build a sustainable future for our business, communities, and the planet.

Benefits:

• Service Excellence Bonus: Service charge tips and gratuities add a boost to your pay.
• Get Paid in Real-Time with Wagestream: Track your pay live and access funds when needed, with financial tips.
• Stay, Relax and Recharge: Discounted stays across our venues.
• Delicious Discounts: 50% off food and drinks across our hotels, bars, and restaurants.
• Spa Discounts: Exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips, and activities.
• Rise with Us: Development programs from apprenticeships to leadership roles.
• Superstar Awards: Recognition for outstanding hospitality.
• Long-Service Awards: Extra annual leave after milestones (starting from one year).
• Recommend a Friend: Bonus when new team members join.
• 24/7 Support: Confidential Employee Assistance Programme.
• Pension Scheme: Long-term retirement planning support.
• Year-Round Incentives: In-year incentives and perks.
• Bereavement Leave: Support during difficult times.