Leisure Centre Receptionist — Free Gym Membership

Serco; Aylesbury; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free gym membership (family)

DBS checks

Flexible and hybrid working where poss

Training and development opportunities

Discounts across retailers

Job summary

Serco is recruiting on behalf of Leisure Solutions Community Trust for a Receptionist at Aqua Vale Swimming and Fitness Centre in Aylesbury. The role is permanent, part-time with weekend hours, and involves welcoming customers, handling memberships, and promoting fitness services.

The position offers an hourly rate of £8.84 to £12.71 and a benefits package. You will be the first point of contact, ensuring a welcoming environment and supporting the team to deliver excellent service to the

Qualifications

• Experience delivering strong customer service in a face-to-face environment.
• Ability to maintain accurate records and basic admin.
• Proficient with IT systems and Microsoft Office applications.
• Ability to remain calm under pressure and resolve queries effectively.
• Strong communication and proactive team player.

Responsibilities

• Provide excellent customer service face to face and over the phone.
• Manage reception duties and daily operations.
• Process new memberships and handle member enquiries.
• Promote health services and swimming lessons and upgrades.
• Handle cash and follow financial procedures accurately.
• Support colleagues as needed and maintain safety standards.
• Build positive relationships with customers and stakeholders.

Skills

Customer service

Cash handling

Communication

Calm under pressure

Team collaboration

Tools

Microsoft Office

Job description

Serco is recruiting on behalf of Leisure Solutions Community Trust for a Receptionist at Aqua Vale Swimming and Fitness Centre in Aylesbury. The role is permanent, part-time with weekend hours, and involves welcoming customers, handling memberships, and promoting fitness services.

The position offers an hourly rate of £8.84 to £12.71 and a benefits package. You will be the first point of contact, ensuring a welcoming environment and supporting the team to deliver excellent service to the