Leisure Centre Receptionist — Hybrid & Customer‑Focused

Durham County Council; Spennymoor; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Flexible working options

Hybrid working where applicable

Job summary

Durham County Council is seeking customer-focused staff for Consett Leisure Centre, Chester le Street Leisure Centre, Louisa Leisure Centre and Freemans Quay. These are 30‑hour posts and casual opportunities with a generous leave entitlement and Local Government Pension Scheme.

You will welcome customers, handle enquiries, advise on services, and perform administrative tasks using CRM and payments systems. NVQ Level 2 or equivalent and cash handling experience are required, with fluent English

Qualifications

• NVQ Level 2, or equivalent, in a relevant area.
• Experience in working in a customer facing environment.
• Clerical or administrative experience.
• Cash handling.

Responsibilities

• Professionally welcoming customers as they arrive and leave leisure centres.
• Dealing with customer service enquires through different contact channels.
• Advising customers using detailed product knowledge to ensure they receive the right experience.
• Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer’s experience is excellent.

Skills

Customer service

Cash handling

Administrative support

Communication

Education

NVQ Level 2 or equivalent

Job description

Durham County Council is seeking customer-focused staff for Consett Leisure Centre, Chester le Street Leisure Centre, Louisa Leisure Centre and Freemans Quay. These are 30‑hour posts and casual opportunities with a generous leave entitlement and Local Government Pension Scheme.

You will welcome customers, handle enquiries, advise on services, and perform administrative tasks using CRM and payments systems. NVQ Level 2 or equivalent and cash handling experience are required, with fluent English