Leisure Centre Front Desk & Member Concierge

Kirklees Metropolitan Council; Tadcaster; On-site; GBP 18,000 - 19,000; Part time

Job summary

North Yorkshire Council’s Leisure Centre team seeks a competent receptionist to be the first point of contact for visitors in Tadcaster. You will manage inquiries by phone, email and social media, handle payments, and support administrative duties while upholding safety policies and GDPR requirements.

You will assist in sales, member sign-ups and centre improvements, while training new reception staff and maintaining a welcoming, professional environment.

Qualifications

• Excellent customer care skills and ability to coordinate administrative tasks.
• Strong communication, diplomacy and problem solving with visitors.
• Experience handling money, receipts and cashing up procedures.

Responsibilities

• Operate the telephone system and respond to queries, emails and social media.
• Follow CSOPs and ensure safety of customers during emergencies and evacuations.
• Keep reception area clean, safe and welcoming; manage general housekeeping.
• Manage communications, stay updated on systems and processes via notices and briefings.
• Handle monetary transactions and receipts in line with procedures.
• Reconcile financial transactions following cashing up procedures.
• Contribute to service improvements; train new reception staff.
• Deal with complaints with diplomacy and escalate as needed.
• Wear uniform and maintain professional appearance.
• Conduct sales tours, coordinate appointments and sign up new/returning members.
• Maintain knowledge of membership products and promotions; meet targets.
• Carry out other duties commensurate with the pay grade.
• Verify/store documents; maintain filing and GDPR-compliant records.
• Maintain MIS understanding and protect confidential information.

Skills

Customer service

Communication

Cash handling

Reception duties

Job description

North Yorkshire Council’s Leisure Centre team seeks a competent receptionist to be the first point of contact for visitors in Tadcaster. You will manage inquiries by phone, email and social media, handle payments, and support administrative duties while upholding safety policies and GDPR requirements.

You will assist in sales, member sign-ups and centre improvements, while training new reception staff and maintaining a welcoming, professional environment.