Leisure Centre Receptionist & Guest Experience

People First; Royston; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free parking

Free Your Space membership

15% Staff Discount on Food

Development

Job summary

Your Space Royston is seeking a friendly, organised Receptionist to be the first point of contact for customers and members, delivering excellent service and keeping the reception running smoothly.

You will handle inquiries in person, by phone and email, manage admissions, cash handling, and share information on classes and events while contributing to a welcoming, well‑structured leisure environment.

Qualifications

• Previous experience in a customer service or reception role is desirable but not essential.
• Experience of cash handling and operating till systems is desirable but not essential.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• Flexible approach to working hours, including evenings, weekends, and bank holidays where required.
• A positive attitude and commitment to delivering outstanding customer service.

Responsibilities

• Welcome and assist customers, visitors, and members in a professional and friendly manner.
• Handle customer enquiries in person, by telephone, and via email.
• Process facility admissions.
• Undertake cash handling duties, including receiving payments, balancing tills, and following financial procedures.
• Provide information on centre activities, classes, memberships, and events.
• Resolve customer queries and complaints efficiently and professionally.
• Ensure the reception area remains clean, tidy, and welcoming.
• Support the wider leisure centre team with administrative tasks as required.

Skills

Customer service

Communication

Friendly

Think on my feet

Welcoming

Organised

Tools

Till systems

Job description

Your Space Royston is seeking a friendly, organised Receptionist to be the first point of contact for customers and members, delivering excellent service and keeping the reception running smoothly.

You will handle inquiries in person, by phone and email, manage admissions, cash handling, and share information on classes and events while contributing to a welcoming, well‑structured leisure environment.