Leisure Attendant

IHG Hotels Limited; Oxford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hotel company in Oxford is seeking a dedicated Spa & Leisure Attendant to ensure cleanliness and high guest service standards at the voco Oxford Spires hotel. Responsibilities include greeting guests, managing bookings, and maintaining leisure facilities. An opportunity for career progression and various employee benefits is available. Join a dynamic team committed to providing exceptional service.

Benefits

Meals whilst on duty

28 days holiday a year

Company sick pay and life insurance

Hotel discounts

Refer a Friend programme

Qualifications

• Passionate about delivering great service.
• Previous experience in a guest-facing role.
• Willingness to learn new things.

Responsibilities

• Ensure cleanliness of spa, gym, and pool facilities.
• Meet and greet guests and handle enquiries.
• Maintain the highest standard of guest service.

Skills

Guest service focus

Attention to detail

Multitasking ability

Flexibility to work varied hours

Experience in guest-facing roles

Job description

Overview

A fantastic opportunity for a Spa & Leisure Attendant to join our team in voco Oxford Spires on a 16-hour per week contract! Our Spa & Leisure Attendant, you will work to ensure the maintenance and cleanliness of all spa, gym and pool facilities, ensuring health and safety standards are met and consistently upheld. You will be responsible for meeting and greeting guests, answering spa and leisure enquiries, taking bookings, and conducting gym show-rounds for new members and guests. You will obtain and record all relevant guest details including contact information, medical history and payment details. You will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience. You\'ll also support the team by ensuring all areas are clean, well-presented and fully stocked. A key part of your role will include keeping treatment and brand knowledge up to date, with the ability to clearly describe the prices and benefits of our amazing product.

Responsibilities

• To be passionate about delivering great service and be guest focused
• Previous experience in a guest-facing role
• A passion for spa, wellness and fitness
• Attention to detail and ability to multitask duties
• High standards of cleanliness and pride in maintaining spotless leisure facilities
• Flexibility to work varied hours to include evenings and weekends
• Experience with handling guest queries and complaints professionally
• To be willing to learn new things and work as part of a wide hotel team.

About the Hotel

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes. Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon\'s bar with outside options for eating and drinking on the attractive terraces. The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

Benefits

• Becoming part of the IHG Hotels & Resorts family, one of the world\'s leading hotel companies - which means global opportunities
• You will earn £12.60 per hour - equal to £10,483.20 salary, Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Don\'t forget, bring your friends, and take part in our generous \"Refer a Friend\" programme!