Client-Focused Helpdesk Coordinator

CBRE Local UK; Leeds; On-site; GBP 21,000 - 29,000; Full time

Job summary

CBRE Local UK in Leeds is seeking a Helpdesk Coordinator to join the facilities team. You will provide exceptional customer service and business support, ensuring reactive requests are prioritized and handled efficiently.

On-site role, you will manage the CAFM system as key user, coordinate with engineers and subcontractors, and produce reports and metrics to support contract delivery and client satisfaction.

Qualifications

• Provide exceptional customer service and business support.
• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service.

Responsibilities

• Manage CAFM system on site and ensure PPM records are up-to-date.
• Answer calls and emails for the business promptly.
• Ensure reactive requests have correct priority and engineer assignment.
• Maintain clear communication throughout reactive job lifecycle between Facilities Team and end user(s).
• Coordinate with Lead Engineer and Ops Manager to sustain service quality.

Skills

Customer service

Communication

Time management

Organisational skills

Tools

CAFM system

Ariba

Job description

CBRE Local UK in Leeds is seeking a Helpdesk Coordinator to join the facilities team. You will provide exceptional customer service and business support, ensuring reactive requests are prioritized and handled efficiently.

On-site role, you will manage the CAFM system as key user, coordinate with engineers and subcontractors, and produce reports and metrics to support contract delivery and client satisfaction.