Leasehold Officer

Merthyr Valleys Homes Ltd.; Merthyr Tydfil; On-site; GBP 35,000 - 36,000; Full time

Job summary

Merthyr Valleys Homes invites applications for a Leasehold Officer to manage leased assets and leaseholder relationships, including asset acquisitions and disposals for residential and commercial clients.

You will attend meetings with solicitors, track caseloads, and stay abreast of leasehold legislation and best practices. A minimum of 2 years in Leasehold Services and NVQ Level 3 in Leasehold Services is required.

Qualifications

• 2+ years experience in Leasehold Services.
• NVQ Level 3 in Leasehold Services.
• Proven customer service experience and ability to interpret leases.

Responsibilities

• Manage leased assets and leaseholder relationships.
• Handle asset acquisitions and disposals.
• Attend meetings with Solicitors representing MVH and track caseloads.
• Attend Leasehold Management Network Forum meetings to share updates.

Skills

Leasehold Services

Customer service

Analytical skills

IT knowledge

Stakeholder relations

Education

NVQ Level 3 in Leasehold Services

Tools

Leasehold management software

Job description

Salary: £34,551 to £35,331 (Appointment at the bottom of the band)

Contract Type: Permanent

Hours of work: Full time – 30hrs - 4 Day Week

Do you have proven experience in providing a great leasehold service to residential and commercial customers?

If so, we would love you to come and join our amazing mutual!

As MVH’s Leasehold Officer

you will manage all leased assets and leaseholder relationships, handling asset acquisitions and disposals. You’ll provide an effective service to both residential & commercial leaseholders as well as the wider organisation.

You will attend regular meetings with Solicitors acting for MVH and keep track of caseloads also attending Leasehold Management Network Forum meetings.

Is this for you?

You’ll join us with at least 2 years experience working in Leasehold Services and will hold an NVQ Level 3 in Leasehold Services. You’ll be experienced in delivering excellent customer service and have proven experience interpreting residential and commercial leases as well as knowledge of legislation and good practices relevant to leasehold services. You will have good analytical and problem-solving skills, with proficient IT knowledge. You’ll also have experience developing good working relationships with all stakeholders.

You’ll take pride in your work and keep up-to-date with upcoming legislative changes and best practice to inform our services and continuously improve.

Please be advised that you will need the relevant RTW in the UK documents for this role.

Closing date for applications is Thursday 15 October 2026 at 14:00.

Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date.