Leasehold Officer

Civic Recruitment Limited; Selby; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Civic Recruitment Limited is recruiting for a Leasehold Officer on a 3–4 month contract with a local authority, based primarily in Selby with hybrid working options. The role involves delivering an effective leasehold management service, handling leaseholder accounts, service charges, and ground rents, and providing first-class customer service.

You will work with housing, finance, and property teams to ensure compliance with leasehold legislation and organisational policies, resolving enquiries

Qualifications

• Previous experience in a Leasehold Officer, Service Charge Officer, or similar housing management role.
• Knowledge of leasehold management practices, service charges, and ground rents.
• Understanding of relevant leasehold legislation and compliance requirements.
• Proficient in Microsoft Office and housing management systems.
• Ability to work independently as well as collaboratively within a team.

Responsibilities

• Manage leaseholder accounts, including the administration of service charges and ground rent accounts.
• Prepare, issue, and maintain accurate service charge statements and supporting documentation.
• Ensure compliance with lease agreements, statutory requirements, and relevant leasehold legislation.
• Maintain accurate and up-to-date records relating to leasehold properties, agreements, and financial information.
• Act as the first point of contact for leaseholders, responding to enquiries and providing advice in a professional and customer-focused manner.
• Investigate and resolve leaseholder disputes, complaints, and account queries promptly and effectively.
• Work collaboratively with colleagues across housing, finance, and property services to support the smooth delivery of leasehold services.
• Contribute to the continuous improvement of leasehold processes and service delivery.
• Ensure all work is completed in accordance with organisational policies, procedures, and service standards.

Skills

Administrative skills

Attention to detail

Communication skills

Record-keeping

Teamwork

Tools

Microsoft Office

Housing management systems

Job description

Selby, United Kingdom | Posted on 07/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 - 4 Month Contract With A Local Authority

Job Purpose

The Leasehold Officer is responsible for delivering an effective leasehold management service, ensuring the accurate administration of leaseholder accounts, service charges, and ground rents. The role acts as the primary point of contact for leaseholders, providing excellent customer service while ensuring compliance with lease agreements, relevant legislation, and organisational policies. Working closely with internal teams, the Leasehold Officer supports the efficient management of leasehold properties and helps resolve enquiries and disputes in a timely and professional manner.

Key Responsibilities

• Manage leaseholder accounts, including the administration of service charges and ground rent accounts.
• Prepare, issue, and maintain accurate service charge statements and supporting documentation.
• Ensure compliance with lease agreements, statutory requirements, and relevant leasehold legislation.
• Maintain accurate and up-to-date records relating to leasehold properties, agreements, and financial information.
• Act as the first point of contact for leaseholders, responding to enquiries and providing advice in a professional and customer-focused manner.
• Investigate and resolve leaseholder disputes, complaints, and account queries promptly and effectively.
• Work collaboratively with colleagues across housing, finance, and property services to support the smooth delivery of leasehold services.
• Contribute to the continuous improvement of leasehold processes and service delivery.
• Ensure all work is completed in accordance with organisational policies, procedures, and service standards.

Requirements

• Previous experience in a Leasehold Officer, Service Charge Officer, or similar housing management role.
• Knowledge of leasehold management practices, service charges, and ground rents.
• Understanding of relevant leasehold legislation and compliance requirements.
• Strong administrative skills with excellent attention to detail and record-keeping.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with leaseholders and colleagues.
• Ability to investigate issues, resolve disputes, and manage competing priorities effectively.
• Proficient in Microsoft Office and housing management systems.
• Ability to work independently as well as collaboratively within a team.

Additional Information

• Hours per week: Full-time (hours to be confirmed)
• Location: Primarily based in Selby with flexibility to work from Richmond and Harrogate. Hybrid working available, with attendance in the office 2–3 days per week initially.