Leasehold Officer

Merthyr Valleys Homes Ltd.; Merthyr Tydfil; On-site; GBP 35,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Pension contributions

Family friendly working arrangements

Employee Assistance Programme (EAP)

4 day working week trial

Job summary

Merthyr Valleys Homes invites applications for a Leasehold Officer in a hybrid role covering Merthyr Tydfil. You will manage leased assets, foster strong leaseholder relationships, and oversee acquisitions and disposals to support the organisation.

With at least two years in leasehold, NVQ 3 in Leasehold Services, and solid knowledge of relevant legislation, you will deliver excellent customer service and contribute to continuous improvement in our services.

Qualifications

• At least 2 years in Leasehold Services.
• NVQ Level 3 in Leasehold Services.
• Experience interpreting residential and commercial leases.
• Knowledge of leasehold legislation and best practices.
• Strong analytical and problem-solving skills; proficient IT.

Responsibilities

• Manage all leased assets and leaseholder relationships.
• Handle asset acquisitions and disposals.
• Provide effective service to residential and commercial leaseholders.
• Attend meetings with Solicitors and track caseloads; join Network Forum meetings.
• Develop and maintain relationships with stakeholders to support service delivery.

Skills

Leasehold experience

Customer service

Analytical skills

IT literacy

Stakeholder management

Education

NVQ Level 3 in Leasehold Services

Tools

Microsoft Office

Job description

Leasehold Officer

Location: Hybrid/Merthyr Tydfil Borough

Salary: £34,551 to £35,331 (Appointment at the bottom of the band)

Contract Type: Permanent

Hours of work: Full time - 30hrs - 4 Day Week

Do you have proven experience in providing a great leasehold service to residential and commercial customers?

If so, we would love you to come and join our amazing mutual!

Are you our ideal candidate?

As MVH's Leasehold Officer, you will manage all leased assets and leaseholder relationships, handling asset acquisitions and disposals. You'll provide an effective service to both residential & commercial leaseholders as well as the wider organisation.

You will attend regular meetings with Solicitors acting for MVH and keep track of caseloads also attending Leasehold Management Network Forum meetings.

You will join us with at least 2 years experience working in Leasehold Services and will hold an NVQ Level 3 in Leasehold Services. You'll be experienced in delivering excellent customer service and have proven experience interpreting residential and commercial leases as well as knowledge of legislation and good practices relevant to leasehold services. You will have good analytical and problem-solving skills, with proficient IT knowledge. You'll also have experience developing good working relationships with all stakeholders.

You will take pride in your work and keep up-to-date with upcoming legislative changes and best practice to inform our services and continuously improve.

Please be advised that you will need the relevant RTW in the UK documents for this role.

Closing date for applications is Thursday 15 October 2026 at 14:00.

Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date.

Our Mutual

As well as having a great culture, we offer a range of excellent benefits. These include generous annual leave and pension contributions, family friendly working arrangements, exciting career progression opportunities, 24/7 access to our Employee Assistance Programme and Happy Me, our very own initiative to support your wellbeing and help you to thrive.

There's more - we're trialling a 4 day working week exploring the possibility of balancing a shorter working week with higher productivity and improved services to tenants. So, 100% of our services, in 80% of the hours, for 100% of the salary.

You can be proud to be part of an organisation who's passionate about giving back in every aspect of what we do. We're an anchor investor, proudly supporting our communities and the people who live in them.

We are committed to our responsibilities as a landlord, business and mutual in every way. We are passionate about playing our part in tackling the climate emergency, and our new Climate Strategy clearly sets our commitments, actions and goals to do this.

Joining our mutual will give you the opportunity to become a member and have your say. Our Chief Executive, Michelle Reid, is hugely committed to tenants and employees working together to grow and shape our mutual. To meet our CEO and to get a better sense of who we are, grab yourself a cuppa and click here.

Diversity & Inclusion

We don't like to complicate things at MVH. If you are driven to perform, you'll fit right in, it's as simple as that really! We believe people's differences are what make them great and actively seek out multiple approaches and perspectives. We're passionate about building a culture where everyone feels comfortable bringing their authentic, whole self to work.

We're committed to the principles of equality and diversity, and we want to be a mutual for everyone. We have been awarded the prestigious Tai Pawb "Quality in Equality and Diversity" accreditation, but we know that we still have work to do. People from Black, Asian and Minority Ethnic communities are currently under-represented in our mutual. We actively encourage people from these communities to apply for this and other roles within the organisation. We operate the Rooney rule and guarantee to interview all under-represented people who meet our essential criteria.

We welcome applications from individuals with disabilities and encourage you to share your Health Adjustment Passport with us. This helps us provide the necessary support and adjustments to support you in your role.

About Us

We are all about people, communities and delivering high quality affordable services. We are the first tenant and employee mutual housing association in Wales. The principles of mutuality guide what we do, from being a living wage employer and living rent landlord, to the mixed representation from tenants and employees we have within our uniquely designed governance structure. We are a successful organisation with great housing services, we have sound finances and believe in being efficient. You can read our latest Annual Report, Democratic Body Report to Members, and Value for Money statement by clicking here.

Our Benefits

Merthyr Valleys Homes is a great place to be! Find out about all our great benefits by clicking here.

Working at MVH

You can also find out what some of our team have to say about working at MVH below: